So, you got a job in retail? Congratulations! Working in the retail industry can be stressful, but the fast-paced environment brings vital skills. The work can be rewarding because you are helping people with something they need or want. Plus, there are tons of retail work opportunities out there. But what does it take to be a great retail employee? Here are four tips to be a successful retail employee.
4 Tips to Be a Successful Retail Employee
1. Dress the part
First impressions are so important when working retail. You are the first thing customers see. It’s important to represent the store you are working for. Who is the store selling to? Does how you present yourself reflect the store’s branding? Regardless of if you wear a uniform or your own clothes, it’s crucial to make sure you’re well put together on every shift.
2. Always put the customer first
Retailers cannot afford to lose any customers, especially post-COVID. Customers are the business. Respect is key when interacting with customers. Part of a great shopping experience is excellent customer service. People will remember how they were treated, especially if employees go above and beyond to help them. Remember that if a customer is being rude or difficult, try not to take it personally. Accommodate customers as best you can and don’t hesitate to get a manager if things escalate.
3. Be reliable
It’s so important to follow through on your word. Show up to your shifts on time and work the days you agreed to. We understand that emergencies happen; let your manager know as soon as possible about any schedule changes. Being a good retail employee means being a team player. And being a good team player means showing up on time and getting the job done. Do the tasks you are asked to do and do them well.
4. Have product knowledge
Customers will be able to tell if you are not knowledgeable about the item you are selling. Knowing your product is vital. Do your research before and learn the items from top to bottom. If you use the product, even better! People will be more apt to buy from the store.
Are you looking for flexible retail opportunities? LGC works with clients across the country to connect job seekers with great jobs. Apply today.