Every week we comb through the news to find employment trends affecting the hospitality industry so you don’t have to. This week’s topic: restaurant cleanliness.
According to a recent survey by Restaurant Dive, “75% of consumers will skip a restaurant with negative reviews about its cleanliness.” Not only that, but 1 in every 4 customers believe restaurants could improve on how clean their location is. These statistics show that even though the dining and hospitality industries make billions of dollars per year, there’s still room for improvement to keep guests coming back for more.
Thankfully, improving on restaurant cleanliness is something the entire team can get involved in, from front-of-house to back-of-house. And while it can involve hard work and a little elbow grease, the results can lead to higher guest satisfaction and safety. Here are some simple, yet effective tips for prioritizing cleanliness:
- Encourage the 5 foot rule. This ‘rule’ states that an employee must pick up any piece of trash no matter how small if it’s within 5 feet of them. This will help prevent garbage from piling up if there isn’t a team member who is regularly sweeping.
- Change gloves frequently. Wearing clean gloves reduces the chance of smudging glasses or plates before they’re served to guests.
- Take the time. If you work in a family friendly restaurant, chances are you’ve experienced a messy toddler. Before reseating with new guests, take the time to clean under the table to get any debris left behind by the messy eater.
- Schedule deep cleans. While it might not be everyone’s favorite task, a deep clean of the dining area, kitchen, or bar is a great way to clean spots that may not always get attention during a regular cleaning.
One of the most important aspects of a restaurant is that it’s a clean environment for employees and guests. While cleaning is a part of everyday duties, there are ways to go above and beyond to ensure your restaurant is pristine and safe for guests to keep them coming back for more.