Management

When it comes to customer service, it’s often the little things that mean the most. When guests walk into a hotel room, they expect it to be sparkling clean, and when they dine at a restaurant, they assume the food will be good — and rightfully so. However, most don’t think the staff will go… Read more »

  Keeping your head above water can be tough on a busy shift, but becomes even more challenging when everyone seems to have special requests. From substituting side dishes to ordering off the menu, people can be very particular about their food. Some food service job opportunities involve a busier work environment than others, but… Read more »

This month’s Recipe of the Month is a Jamaican Coconut Curry Chicken. We would like to thank Chef Alistair Housen and the Wyndham Indianapolis for being this month’s feature. Our Indianapolis branch works closely with Chef Housen and the Wyndham, providing cooks, dishwashers, servers, and more. It has been a delightful working with the property… Read more »

  LGC Hospitality would like to introduce our newest segment—The Recipe of the Month. We would like to thank Chef Glen Urso and the JW Marriott Indianapolis for being our first feature. Chef Glen has been with the JW Marriott since opening in 2011. Originally, he started in the JW Marriott’s High Velocity Restaurant and… Read more »

  Your company is growing rapidly and that’s very exciting! Clearly, you’re doing something very right that really resonates with people. Since business is booming, you’ve been hiring like crazy to keep pace, so new employees are constantly joining your team. From a business perspective, this growth is amazing, but it’s also a lot for… Read more »

Running a hospitality organization isn’t easy. There’s no one-size-fits-all solution to making a company a success, so you have to find an approach that works for you. Hiring temporary employees is a non-traditional move that can seriously benefit your organization. In a standard business model, hiring decisions are made after a few rounds of interviews… Read more »

As a talented professional and a natural leader, you have the power to seriously influence your team. Working alongside dedicated, driven colleagues makes your shift more enjoyable, and allows the group as a whole to realize seriously impressive results. You’ve already earned the respect of your peers, so now it’s time to step up to… Read more »

Managing Tardy Employees | LGC Hospitality

Punctual employees are essential to running a successful business, as even one latecomer can slow operations down for everyone. Most of your team shows up on time — if not early — for each shift, but you don’t really know what to do with the one person who is constantly late. You’ve considered firing this… Read more »

There’s few things that can make a workday better than praise from the boss. Your employees spend their days trying to please you, and when they do, they’re filled with a sense of pride. Motivating your team with cash bonuses, extra vacation days and other enticing incentives are nice if you have the budget, but… Read more »