Congratulations! You’ve just been hired as a hotel housekeeper. Whether you’re only planning to stay in the role for awhile or want to make a career of it, hotel housekeeping jobs are a fantastic way to earn a living.
Now that the job is yours, you want to make a great impression. The rules associated with this line of work might be very different from past jobs you’ve held, so familiarize yourself with the proper protocol before getting started.
Five Do’s and Don’ts When Working as a Hotel Housekeeper
Do: Treat All Guests With Kindness
Every employee interaction adds to the guest experience, so do your part to make it a positive one. Smile at guests, greet them warmly and promptly address all questions, comments and concerns.
Don’t: Invite Friends and Family to the Property
Many hotels have some pretty great amenities — i.e., pool, spa— that your friends and family might want to take advantage of. This is obviously not allowed, as these features are for guests only. Granting access to these areas will likely cause you to lose your job. Anyone who respects you will understand this, so stand steady with a firm ‘no’ on this one.
Do: Behave Like a Professional at All Times
When on hotel property, you represent the business. You’ll spend a lot of your time unsupervised, but that doesn’t mean you don’t have to follow the rules. Obviously, stealing from guests and going through their personal belongings is a major ‘don’t,’ but other actions, such as watching television, listening to the radio and using the phone in guest rooms also count as unprofessional, so resist the temptation.
Don’t: Permit Room Access to Anyone But the Registered Guest
You can never be too careful when cleaning a room containing a guest’s belongings. Thieves are everywhere, and it’s not uncommon for them to target hotel housekeepers servicing a room while the occupant is out. It’s always better to be safe than sorry, so never allow anyone but the guest to enter the room on your watch. If in doubt, contact your supervisor for guidance, because you don’t want theft to happen on your watch.
Do: Put in 100% Effort During Every Shift
The cleanliness of a hotel room is frequently the deciding factor of whether a guest will return for subsequent stays. Like any job, certain responsibilities associated with it might feel a bit repetitive after awhile, but completing each to perfection is a must. Often times, it’s the little things that mean the most, so understand the importance of your job and always give it the energy it deserves.
Searching for a flexible housekeeping job with a top employer? LGC Hospitality is committed to connecting hard-working people like you with outstanding opportunities in the hospitality industry. Get in touch with us today to start your search!